Privacy Policy

Effective Date: February 7, 2025

Lumivate LLC ("Lumivate," "we," "us," or "our") operates the website at lumivate.ai and associated services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform.

1. Information We Collect

Account Information

When you register for an account, we collect your first name, last name, username, email address, phone number, city, region, country, and timezone.

Payment Information

Subscription payments are processed by Stripe. We do not store your full credit card number on our servers. Stripe may collect and store your payment details in accordance with their own privacy policy. We receive limited transaction details such as the last four digits of your card, amount paid, and invoice records.

Authentication Data

We use Auth0 to manage authentication. When you log in, Auth0 processes your credentials. We receive your email address and authentication status from Auth0.

Contact Form Submissions

If you contact us through our website, we collect your name, email address, and the content of your message.

Early Access Signups

If you sign up for early access or notifications, we collect your email address.

Virtual Tutor Interactions

When you use our virtual tutor feature, your questions, code submissions, and tutor responses may be processed and stored to provide the service and improve your learning experience.

Automatically Collected Information

We may collect standard technical information such as your browser type, IP address, pages visited, and referring URLs through cookies and similar technologies.

2. How We Use Your Information

  • To create and manage your account
  • To process subscription payments and manage billing
  • To provide access to courses, the Lumivate Extension Tool, and virtual tutoring
  • To communicate with you about your account, subscriptions, and support requests
  • To send service-related emails (e.g., subscription confirmations, billing reminders)
  • To analyze website usage and improve our platform and learning content
  • To comply with legal obligations

3. Third-Party Services

We use the following third-party services that may process your data:

4. Cookies

We use cookies and similar technologies for the following purposes:

  • Essential Cookies – For authentication and to remember your preferences (such as your light/dark theme choice). These are necessary for the functioning of our platform.
  • Analytics Cookies – We use Google Analytics to collect anonymized usage data such as pages visited, session duration, and general geographic location. This helps us understand how users interact with our platform so we can improve it. Google Analytics may set cookies on your browser. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

  • With third-party service providers listed above, solely to operate our platform
  • If required by law, regulation, or legal process
  • To protect the rights, safety, or property of Lumivate, our users, or the public

6. Data Retention

We retain your account information for as long as your account is active or as needed to provide you services. If you cancel your subscription or request account deletion, we will delete or anonymize your personal data within a reasonable timeframe, except where we are required to retain it by law.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can promptly remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected] or through our Contact Us page.